Diace Designs, Inc. Company Policy
Thank you for choosing Diace Designs, Inc. for your graphic design and branding needs; we will gladly be of assistance to you and your request upon agreement to our Company Policy. This agreement is for all new clients, and will be kept on file.
Standard Payment Terms:
Diace Designs requires a 50% or agreed upon deposit once project terms provided in estimate are agreed to. Deposits are non-refundable. If project scope changes or additional items are added, a revised estimate will be provided for client signature.
Upon final approval and project completion, Diace Designs requires final payment prior to releasing any and all design files. Until final payment is received Diace Designs will not release any files to client(s), vendor(s), and/or publication(s) regardless of vendor/publication deadlines. These terms are company policy and no exceptions will be made.
Payment Terms for Projects Exceeding $10,000:
The CLIENT is required to provide an active credit card on file for projects exceeding $10,000. CLIENT is to adhere to agreed upon payment schedule. If CLIENT neglects to pay in the allotted time agreed upon and/or due date and/or payment term(s), the CLIENT gives Diace Designs permission to charge Company Credit Card kept on file for the amount due at that date in its entirety. If Company Credit Card used for payment is declined, Diace Designs will ADD a 10% processing fee to CLIENT invoice increasing the payment amount due. ALL projects will stop immediately until payment is received.
Late Payments for Non-Payment Scheduled Projects:
Diace Designs invoices are sent following client approval [terms: due upon recipient]. If invoice is not paid in full within two weeks of invoice date, there will be an additional LATE FEE surcharge of 10% added to final invoice. For every 30 days invoice is not paid in full another 10% will be added to final invoice. Surcharges will increase the final balance due and will need to be remitted when sending final payment. ALL projects will stop immediately until payment is received.
Payment Forms Accepted:
Diace Designs accepts payment via: Check, ACH/Direct Deposit, and Credit Cards (Visa, MasterCard, Discover, and American Express). Checks are to be made payable to: Diace Designs, Inc. There may be a fee of (3.125%) added to invoice(s) when paying by credit card; this includes 50% deposit(s), progress bill(s), and final payment(s).
Each project has a dedicated 3 rounds of revisions included unless stated otherwise.
Upon receiving ALL approved content and company branded assists, website(s) turnaround time is 4-6 weeks. If a website(s) exceeds the proposed 4-6 weeks turnaround time, additional charges will be added exceeding the original proposed amount. Unless stated otherwise.
Diace Designs has a very strict policy regarding inactive projects. If a project sits inactive for 30+ days, this project is considered abandoned and must be paid in FULL. Upon the 30th day, the final balance is due in FULL. Diace Designs will provide 1 week (5 business days) after final payment is received to complete the project before any new charges are acquired. Unless stated otherwise.
Design Rights and Regulations:
Diace Designs is the sole owner of all graphic design elements designed, if used without remitting payment for any and all design elements, Diace Designs has the right to terminate the project immediately. If artwork is not removed immediately, legal actions will be taken as this is considered stolen property. Diace Designs has the right to add and display all design elements created by Diace Designs to website and/or social media portfolios.
Diace Designs is not to be held responsible for any grammatical and/or spelling errors. Diace Designs will review artwork and content to the best of our ability, but it is the client’ responsibility to make sure all content is proofread and correct prior to final approval. If an error is found after a project is released; Diace Designs will correct the design file(s) to satisfaction, but can not be held accountable for any content errors and no charges will be refunded.
Diace Designs, Inc.: Iss. 10 • Rev. 8/2016